Robert Pearse left my motobility experience completely satisfied from start to finish with my my vauxhall astra gs grand tourer I ordered back in September last year I finally received 23rd November after a long but unfortunate wait . The motobility care was exceptional and I was constantly kept in the link of all developments many thanks Kirt Steers.
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Sales Open Until 6:00pm
Toomey Vauxhall Basildon
Contact Toomey Vauxhall in Basildon
- Sales: 01268 921939
- Service: 01268 977368
- Parts: 01268 919644
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- Monday: 09:00 - 18:00
- Tuesday: 09:00 - 18:00
- Wednesday: 09:00 - 18:00
- Thursday: 09:00 - 18:00
- Friday: 09:00 - 18:00
- Saturday: 08:30 - 17:30
- Sunday: 10:00 - 16:00
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- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
- Saturday: 08:00 - 13:00
- Sunday: Closed
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- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
- Saturday: 08:00 - 13:00
- Sunday: Closed
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Kirt Steers 26th Nov 2023
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Absolutely fantastic customer/sales service from Lewis. Picked up corsa today. A smooth and seamless sale ,from first coming into the showroom to collection of car this morning . Lewis was extremely helpful and an absolute pleasure to speak with. Would definitely recommend him & Toomey to friends and family! Thank you
Laura B 31st Oct 2023
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Happy with the service we got at this dealership ????.Robert was very helpful and did an amazing job making sure everything went as smoothly as possible . He made sure we was fine and explained all the thing we needed to know. Once again thank you Robert for all ur help while exchanging over our old car for our new car . Cindy and Wayne Penny
Cindy Penny 27th Oct 2023
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When we picked our car up from Toomey Vauxhall Basildon we had a few ups and downs but in all it's was all fixed so we have been very satisfied with at the outcome of our new car Robert Pearse was very helpful and we are delighted for him to have the full five stars for all the work carried out to make sure we where very happy
Wayne Penny 22nd Oct 2023
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I didn't have any particular model in mind when i visited Toomeys just knew i wanted a small SUV. I called at other dealerships previously but hadn't found what i wanted so decided to call in as there is do many different franchises there. I looked at Peugeot, MG Nissan Renault and Vauxhall , non had what i wanted although there were several models i liked,they were either to expensive to old or to high a mileage. But it was Rob Pearse who persevered for me and kept looking until he found the right one . I am now happily driving my mokka which i collected yesterday Thankyou Rob for your efforts. I appreciate all that you did Gill. Simpson
gillian rice 21st Oct 2023
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I purchased a car today from a very nice gentleman named Chris. From walking in to viewing and purchasing my new vehicle I would rate my experience a solid 10. Very friendly staff on entrance, no long wait, no fuss. Chris was very kind and informative about my application and purchase. Would highly recommend! Tony.S
Ring Tones 17th Oct 2023
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Had my Peugeot car serviced and MOT at Toomey Basildon today and Shannon was responsible for the after care. She was very attentive and listened to my concerns in order to hand over to the service team. This is the second time that Shannon has assisted me and she is definitely a valued team member as well as the rest of the service desk, auto engineers mechanic and sales team. I will continue to be a valued customer in fact I live the other side of Dartford Tunnel and continue to take my car to Toomey as they give ???? job satisfaction.
Diana Fooks 16th Oct 2023
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I had an excellent experience dealing with Neil at Toomey Vauxhall Basildon. He was very patient and understanding of my work schedule. Neil even stayed late on a Friday evening to help me out. The sale went smoothly and the aftercare so far has been spot on. I would highly recommend Neil and Toomey Basildon to anyone in need of a new van.
dan mcgilligan 4th Oct 2023
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So so pleased with the fantastic service from Lewis and Dan - brilliant sales & customer service! This purchasing experience was a breath of fresh air after searching for a car for a while with other dealerships. From the moment that we walked in, we were approached by a down to earth, welcoming Sales Manager who listened attentively to my car needs and handed us over to Lewis. From there, their support and understanding guided me to the exact car that I needed and could comfortably afford, especially as I mentioned that I run a charity. I cannot fault the service or the car at this point, and look forward to doing business with them again. Most definitely would recommend their service and I hardly ever leave reviews! Super impressed!
Lucille Joe 3rd Oct 2023
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Went to vauxhall basildon, we spoke to Chris basically to see what options I had in purchasing a used car with trading my old one in , the advice we got was outstanding and so helpful to us ,noone else has helped us or explained to us what we can do or how to go about it in terms of the pcp and how much car is worth or what we owed. Thank you so much for your advice has helped massively and we will definitely be back when im able too Xx
Sam Shepherd 2nd Oct 2023
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I picked up my new Vauxhall Mokka car from Toomey Vauxhall, Basildon on 29th September, the Motability representative Chris Wilson could not have been any more helpful. I was handed the keys to my vehicle to familiarise myself with the controls whilst Chris was dealing with another client. I have no choice but to give Vauxhall (especially Chris Wilson) the full 5 stars, incredibly helpful, very friendly and totally professional, thank you and I will definitely refer and recommend any future car buyer to give Toomey Vauxhall a call.
john dawson 1st Oct 2023
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All of us at Diligent Commercial Cleaning Ltd, Would like to say a huge thank you to Lewis at the Basildon Toomey. We just purchased a Vauxhall Movano - The transition ran smoothly and was a keep update throughout the process,right to the the end. Lewis is a great asset to the company. ⭐️⭐️⭐️⭐️⭐️ Also the vehicle is superb - excellent condition ⭐️⭐️⭐️⭐️⭐️
Amber Hatley 30th Sep 2023
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I bought a Vauxhall Mokka e from Toomey Basildon. The car is stunning. Vauxhall have upped their game massively since I last bought a Vauxhall many years ago!!! Full of gadgets and innovative operation systems. I can not fault this car on any level and I will buy another when I get my next car. The dealership itself I must describe as outstanding. Well laid out, easy parking and access. The showroom has a welcoming comfortable atmosphere and their approach to sales is the ‘opposite of a hard - sell’ and it works perfectly. I bought my car from their salesman John Tabbard. From the very first phone call all the way through to collecting the car he is been nothing short of impeccable. Friendly, knowledgeable, helpful and the right balance was struck between professional and friendly. Nothing was too much trouble, and i was kept up to date through the complete car buying process, and half way through the covid crisis this can’t have been easy. I thank you directly, very much indeed, and I look forward to bringing a pal along to buy his Mokka in a few weeks time.many thanks and 10/10.
Nicholas Benton 30th Sep 2023
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I recently visited Chris Wilson at the Toomey Motor Group Vauxhall in Basildon, and I must say, my experience was nothing short of outstanding. From the moment I walked in, the staff's professionalism and knowledge were evident. They went above and beyond to assist me in finding the perfect vehicle. I'm absolutely thrilled with my Vauxhall Astra Sports Tourer GS Line in Crimson Red. It's not just a car, but a piece of art on wheels. The attention to detail and quality are exceptional. It handles like a dream and has all the features I could have ever wished for. The entire process, from test driving to finalizing the paperwork, was seamless and efficient. The team at Toomey Motor Group truly understands customer satisfaction and made me feel valued throughout. I would wholeheartedly recommend Toomey Motor Group to anyone in search of not only a vehicle, but an exceptional buying experience. They have exceeded my expectations in every way. Thank you, Toomey Motor Group, for making this a memorable and fantastic journey!
James Forsyth 28th Sep 2023
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We came in today. We was just walk in’s after a disappointing visit at Renault. Moving on… We was greeted By the branch manager then sales team, With a warm and genuine Welcome. He then asked Chris Wilson to help us. WOW! what a Gent. After 3 hours and a test drive in a beautiful Mokka I was sold. Chris did everything he could to ensure we got the best deal possible. We was really honest, upfront and most importantly realistic with watch other. I would highly recommend Vauxhall, both Chris and branch manager. After the deal was made the manager thanked us with a hand shake. We had already had this with Chris but just small little things like this give customers the special treatment. Thank you Chris for everything, Your customer service and selling skills are second to none really looking forward to my Brand New Mokka ultimate. Thank you Team Rooney Vauxhall
Carlos Farrelloe 17th Sep 2023
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What a wonderful experience! On our arrival at the Vauxhall showroom we were met by Rob Pearse. First off his meet and greet was great. Very polite and cheerful and put me at ease straight away,( I always find these kind of things stressful ) but not at all in this case. He aloud us plenty of time to view the car and was happy to answer any questions I had. Rob made the whole process so simple and all the paperwork was completed in next to no time. Simple, trouble free process upon picking up the car as well. Absolutely over the moon with my new car from every aspect. Congratulations to Rob on a perfect, smooth, transaction. He is a real ambassador for the company. Here’s to you Rob and many more sales. I will certainly be recommending your branch of Vauxhall car sales to others. Thank you again
Nicola Mcsweeney 13th Sep 2023
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Went into Toomeys after having terrible service at another garage and could not have been treated any better. Lewis was fantastic from beginning to end, was great with all communication, he kept me up to date with all updates and was great at explaining everything in detail. I'm very happy with my new Mokka and the service I was provided and would not hesitate to recommend Lewis and this dealership to anyone. I look forward to a long relationship with Vauxhall.
Laura Clarke 12th Sep 2023
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A great customer experience whilst at Toomey Motors in Basildon this week. Kat was attentive with me, knowledgeable about the Motability scheme & professional throughout my visits at the the showroom! I felt at ease during the process of looking around the forecourt/showroom & resulted in me returning to order a new car. Kat was fab! ????????
Grant Rivers 12th Sep 2023
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Purchased a vehicle with the most helpful member of staff “Kat” absolutely went above and beyond, can not thank you enough for Kats efficiency this lady is very much irreplaceable I would definitely have her working within my business and on top of her knowledge she is also so very happy and a pleasure to meet.
Lindsey Felton 7th Sep 2023
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I recently financed a car from Vauxhall toomeys and the sales man I dealt with Robert Pearse was more then helpful throughout the entire process, answering any questions I had thoroughly and insuring that I know exactly what I was taking on and every added extra correctly Couldnt fault the man, would recommend
king num nuts 7th Sep 2023
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A big thank you to the staff at Toomey Vauxhall Basildon especially Kat. who took the time to help my wife find her mobility car within four hours. My wife has been given the run-a-round for six weeks by another Vauxhall company after she was told her car has arrived. Thanks Kat. again for your help keep up the good work. 5☆+
A D 6th Sep 2023
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I met Katrina Green (Kat) on the 4/9/23 as I was interested in the “Mocca”.. After answering all my questions super efficiently was very obvious she knew her product ????. Arranged a test drive at my request. Signed for the car 90 minutes later ???? My opinion; Kat was kind, courteous, super polite and relaxed. An absolute credit to the Toomeys organisation #faultless Thankyou Kat ????????
Mike Baldwin 4th Sep 2023
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I have been a customer with Toomey for a number of years now and have always had a positive experience. When looking for my first ever new car, I looked around elsewhere but was drawn back to what I know. I knew exactly what I wanted but couldn't find it, until Robert appeared and showed me straight to what I had in mind. I was a little disappointed to discover the wait for the car of choice was approx 6 months, so I had the option to alter my requirements or go for the one I wanted. I decided to stick with it and to my absolute joy, a few days later, the exact car came in! I was over the moon and Robert assisted me to sort the finance and finalise my purchase.
Janet Slade 1st Sep 2023
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Hi just ordered my vauxhall mokka last sat and I think the guys name was Trevor who deal with the mobility screen, he was very helpful and telling all about the screen, I would like to thank him in helping me choose the right car for me Mr a kelly pick up my new car on the 25th of September and Lewis who deal with me I must say Lewis was brilliant with telling me all about car and keep me informed for the last 3 weeks letting me know how things was going so thank you Lewis for all the information and dealing with me in a professional manner Mr Anthony kelly
Tony Kelly 30th Aug 2023
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So after a long trip to Dorset I realised that sitting low in a car just isn't for me anymore so popped down to the basildon branch to see what they could do.... Lewis was great went though all the options and what I was looking for and found a car with in my budget and the spec i wanted, even got it brought to the showroom so I could look at it and go for a little cheeky test drive... only 3 days in and loving it so far. This is the fourth vauxhall I've had from toomey so that should speak for its self. Never an issue and always helpful
scott green 27th Aug 2023
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Kat gave me the best experience with ordering my new car and helping me to decide which car would be the best suitable for my lifestyle. I feel she really went above and beyond in supporting me with my application and decisions! Definitely the best first time car ordering experience I could have hoped for and look forward to collecting x
Aimee Emery 25th Aug 2023
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Had a brilliant experience with Chris and Dan from vauxhall toomey. Chris was professional, kind and courteous. Dan helped us with a good deal and a quick pick up. Definitely will return to toomey vauxhall again for any future purchases. I wish every car sales experience I had was this professional and trustworthy
Jess Cooper 22nd Aug 2023
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My wife and i got our first new car yesterday due to my wifes severe disability. We ordered the car in august last year but due to covid and chip shortages there was a long wait. Our sales advisor Robert Pearce was very helpful throughout and very proffesional and relatable which made the process alot easier.
mike lara 19th Aug 2023
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Seen a Van listed online Left a £99 deposit We even got offered to get picked up from the train station by Neil in sales Van was completely original exactly as Neil said it would be. Actually, it was one of the most pleasant sales. We have been in for over 30 years it’s a pleasure to walk into an establishment like this to purchase a vehicle We will definitely be buying again From this Vauxhall depo +++++++++
Peter Winter 16th Aug 2023
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John was very helpful throughout the process. From the original order and to the handover. John kept us informed throughout, there was a long delay in actuality getting the car, as with all manufacturers today, but we were kept informed throughout. During the handover John went into detail about how to personalise the settings and gave us a few tips to make it easier. Extremely pleased.
Trevor Brown 12th Aug 2023
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We came to look at the cars on offer, then we bought one. Patrick was very helpful, informative and not pushy. He explained everything and answered all our questions. Vicki arranged our appointment and was very helpful and kept us up to date. Specify thanks to Lewis and Keith who have kept us up to date with the progress of our new car. A very clean spacious showroom, toilets and plenty of parking. There is also a large selection of used cars available.
Peter Phelps 30th Jul 2023
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My wife Karen Lautman, got her brand new Vauxhall Mokka yesterday. We wanted to write a review as John, the Motorbility Specialist at Basildon Toomey, was really excellent with us. Unfortunately Karen’s Gavung problems signing in , so we are doing the review on my name. Throughout the process , since we were fortunate enough to have John included, everything has gone smoothly. He has been professional, courteous, and always available when we had any questions. Fantastic chap.
Alan Lautman 29th Jul 2023
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Had an amazing experience at Toomey Vauxhall Basildon. Ordered a new Vauxhall Mokka GS 8 weeks ago. Ian was brilliant and really assisted us through the process keeping us updated as to when the car was coming. Dan, Keith and Patryk were amazing helping with the finance and handover of my car. The whole process was smooth and easy. I’m so happy with my new car and would recommend this dealership to anyone.
Megan Page 28th Jul 2023
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Had a great experience buying my car recently at Toomeys Basildon. The staff were extremely helpful and knowledgeable. I was first shown the car by Keith then handed over to Robert to complete the sale. Robert gave me his full attention and was very thorough, making sure everything was just right before we drove away. Nothing was too much trouble for him. Would definitely recommend going there.
Karen Moret 26th Jul 2023
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Chris at Toomey basildon was able to get us a car in a short space of time that satisfied all our needs. He went above and beyond to ensure that we got what we wanted, so much so that he came around our home to have the necessary papers signed. Chris was patient, and extremely helpful. I am very happy to recommend Chris as the sales and marketing rep to go to. Thank you Chris. We hope to see you there the next on future purchases.
Jennifer Phillips 20th Jul 2023
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John was amazingly professional and it all was so reassuring. I would warmly recommend him for any Motability related needs at this Vauxhall. He took all the time in the world to check every detail, show us any buttons and functions of the electric car and supported, patiently, very vulnerable clients. Massive thank you, John! Hat tip, Sir!
SIMONA TATULESCU 20th Jul 2023
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I visited the Basildon Vauxhall dealership namely Toomey to exchange my vehicle. From the moment we sat down, Lewis made us feel comfortable and at ease, he was honest, polite and helpful. Making sure he explain the options in detail the process and waiting times. I would definitely recommend this branch to my friends and family. Thank you Lewis.
•Billee Miller• 3rd Jul 2023
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We had such a good service at Toomey. Lewis was our salesman and he was very informative and took the time to explain everything to us to enable us to make the best choice for our new car. He kept us updated regarding delivery of our vehicle and ensured that we had a good service. We would not hesitate in recommending Toomey and also their salesman Lewis to anyone who wishes to change their vehicle.
clive king 1st Jul 2023
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Popped into Vauxhall at Toomey in Basildon. (My car was being mended at Citroen Toomeys) Patrick was incredible. He listened to what I and my husband had to say. We were very tempted and may well return but at the moment finances are very important as we are both pensioners. Would definitely deal with Patrick if we return.
Elaine Harden 24th Jun 2023
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I've had the best experience at Toomey with the amazing Lewis! Being very indecisive and clueless, Lewis has helped every step of the way! Never failed to make me feel at ease and comfortable! I'd recommend Toomey Basildon, specifically Lewis, it's been such an easy transition from selecting a car, to the dealing the the finances, getting everything in check ready for me to drive away - and super quick! I know if I have any issues whilst getting used to my new Mokka that I can give Lewis a call and he'll help! Lewis, you legend. Thank you for the support and guidance! It's been a pleasure! ????
Bethany Bray 21st Jun 2023
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We were directed from Tony Levoi to Toomey to arrange to collect our new car! John who delt with us was fantastic! He kept us up to date with everything, and on the day we picked it up, he couldn’t have been more helpful! Even making us a cup of coffee while he sorted the paperwork out! 10/10 for customer service!
Sharon Bensusan 21st Jun 2023
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This is Penny Wonfor - Sold a Vauxhall Combo E Life by John. Although it was a long wait (which had nothing to do with the dealership its just how production is right now, I am glad it finally came. Its been a much easier experience this time around and so far it has been nice driving the new wheels. Quiet as a mouse, but that tail gate motor that was installed to help with my disabilities etc, Id love to be able to sneakily park but to get my wheelchair out, its like a fog horn, its amazingly funny ????.with disabilities we have to make fun of ourselves and light of things. The mobility gadgets and adaptions are surprisingly way more helpful than I imagined. I've got to get used to the car although it felt pretty good straight away, did take me ages to work out cruise control at first. Ive figured it out now. Hoist seems straight forward, actually works really well. I apologize I wasn't around to answer phone, just took it shopping. So far things have gone rather well its easy to use, I am absolutely considering going camping with it, but I would need to remove seats to fit a mattress.
Basil The Yorkipoo 21st Jun 2023
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John was an absolute star from beginning to end. Having come from Tony Levoi and having so many problems with them. It was a pleasure to do business with Toomey Vauxhall. John was so helpful and informative and a throughly nice man to boot. I would not hesitate to recommend Toomey and John to anyone. It was so nice doing business with them. Plus my car is fantastic. So very pleased with my experience
Barbara Martin 16th Jun 2023
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I went into Vauxhall Basildon last Saturday (27th may) and was greeted by Chris Wilson. He had such a friendly and lovely demeanour from start to finish. I explained what I would like and my budget etc and nothing was too much trouble for him. He pulled some strings and managed to get me an amazing deal on a new shape 21 plate corsa. He went above and beyond to make sure everything was all good and paperwork was all done. Upon picking up the car (1st June) he showed me how everything worked and even set up my phone to be connected before I drove away. I can’t thank Chris enough and would recommend him to anyone. If you are still there in 4 years time chris I will be coming for you haha! Such a nice guy thanks so much!!!
Emma Wallace 1st Jun 2023
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I recently had an amazing experience at this dealership. The staff was incredibly helpful and knowledgeable, especially the gentleman, Chris Wilson, that assisted us during the purchase . He made the entire process so easy and stress-free. I'm so happy with my new car and I can't thank them enough for their hard work. I would definitely recommend this dealership to anyone looking for a great car-buying experience."
chloe gathara 1st Jun 2023
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I can’t fault the customer service I’ve received from Lewis. He’s been very helpful in keeping me updated on the delivery of the car. On collecting the car today, nothing was too much trouble. He made sure I was comfortable with the car before I drove off. I’m really happy with my new Vauxhall Corsa. The whole experience has been friendly and hassle free. I would definitely recommend Lewis for informative and friendly customer service when looking for a new car
Christine Johnson 31st May 2023
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Went to look at cars, and originally I was a bit hesitant as I didn't know what payment route to go down but Lewis was very very helpful laying out all the options I had and the positives and negatives of each of them without pressuring me at all. In the end it lead to me getting car from toomey's vauxhall feeling confident and happy with my decision
Christopher Coppin 25th May 2023
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Lewis Culham went over and above. He kept me updated on my vehicle after one of the toughest and most challenging times to date after (covid). He appreciated the fact that I was patient throughout. My understanding of the impact covid had on everything was acknowledged with such appreciation. I want to say that my appreciation goes out to Lewis for managing to get me in my new car within the same week he called me with some news. Thanks for looking after me Lewis. I love the car, it's amazing! Thank you Vauxhall Basildon for your outstanding customer service over the years. Looking forward to more amazing customer service from you all. You're all superstars in my eyes! Many Thanks ????
Ruth Hughes 17th May 2023
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From Barbara brady I collected my car on Monday chris Wilson was there to greet us in his normal friendly manner unfortunately chris had to take my order over from another Vauxhall dealership this was not an easy transition as it had complications chris dealt with this very professionally Chris kept me informed every step of the way Chris is a real asset to the company patient and Curtious
Amanda Riley 17th May 2023
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I have purchased cars from Toomey many times and have always been very pleased, so when my disabled sister was looking for a car I brought her down from London to look. She had certain requirements and Chris in the Vauxhall section was so very helpful to us, he made me and my sister very welcome, he sorted out what was required, the car was perfect for her and the deal was done. Thanks Chris great service as always.
stephen davies 5th May 2023
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I've just purchased my third car from vauxhall toomeys basildon. From my very first car 17 years ago to now a family car I cannot fault their service and support. Keith helped me with my last 2 cars and was great and he supported me in getting an appt to come down this time, this time I see Chris Wilson who is fairly new to toomeys but you would never of known it. He spent time with me and wasn't pushy at all just let me make the right decision. When collecting my car today he got me all set up inside and even made sure I drove off safely. He made the experience so easy and smooth. Dan the manager even come over to introduce himself and say thankyou which is a nice touch. Whilst I was there I experienced some really rude and not so nice customers to other sales guys and they handled it very professionally and calmly which just showed what kind of team they have there. I'll be back in a few years probably to change cars and wouldn't go anywhere else. Thankyou Chris for today's experience and Keith got previous experiences.
Claire Eaketts 4th May 2023
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Just to say very happy with the service I received at Toomey's Vauxhall Basildon. I purchased a vauxhall viva the salesman was Ian a breath of fresh air not pushy but informative and made the whole purchase a pleasure. Just one other nice touch the sales manager came and congratulated us on our purchase. Thanks to all.
William Abbott 23rd Apr 2023
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Would just like to give a huge thank you to Chris Wilson from Toomey Vauxhall at Basildon. I drive a new Vivaro E for Virgin Media and I needed help getting information regarding a software update. Even though he wasn’t a van specialist he went above and beyond to get the information and help I needed. Couldn’t recommend anyone better, a real asset to your company.
Callum-R 19th Apr 2023
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Great service. my previous had a serious fault (under warranty) The service department kept me on the road with a courtesy car whilst trying to diagnose the problem. Sadly this wasn’t possible. We agreed a part exchange, which was dealt with promptly and professionally by John, who I couldn’t really have asked any more from. Dan, thank you for your help, you have a great team there.
Nick Murphy 13th Apr 2023
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We would just like to express our thanks to Chris at the Vauxhall showroom at Toomey, Basildon. My wife and I bought a car from there and Chris assisted us from start to finish. He was very helpful when we were viewing various cars; he answered all our questions and took the time to provide details on each car we were considering. When we made our choice and selected the car we wanted, he proceeded to take us through the entire process, explaining all the documents and the additional services that were on offer. We were not put under any pressure to take up any offer and we were not overwhelmed with any pushy sales banter. Overall, a great experience and we came away with a great car!
Careca11 12th Apr 2023
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Had an amazing experience with Vauxhall dealing with a change of car. I couldn’t ask for a better support than Lewis C. He help me through it step by step. Had some hiccups but there’s nothing that Lewis C can’t do. The level of customer service he has is incredible. Thank you Vauxhall and thank you Lewis!!
Undying-Light 20th Mar 2023
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Picked up my Vauxhall electric mokka from Toomey laindon yesterday and I cannot stress enough how pleased I am with the total experience. From the moment I visited the dealership and met John to the moment I picked my new car up I was kept informed what was going on. Nothing was too much trouble and I would 100% recommend these guys especially John who was very helpful and deserves a pay rise
sharon Richardson 15th Mar 2023
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I recently purchased a new Vauxhall mokka from Lewis at Toomey Basildon. I was very impressed with the service and am very happy with the car. I was very impressed with Lewis knowledge of the range of cars in the market. Excellent service and i would be happy to use Toomey and Lewis’s services again.
Sam Wiltshire 10th Mar 2023
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I brought my new Vauxhall mokka with the help of Lewis Culham last week and cannot fault the service I received throughout! Absolutely in love with my new car, I felt as if they were so helpful and made it an easy process to get me in the car I wanted! Thank you so much again & will definitely be doing business with you in the future ☺️
Courtney Nice 7th Mar 2023
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I recently bought a car from Toomeys and was assisted by Jack G, who was very knowledgeable and professional throughout. He explained everything to me as I’m not the best with understanding how cars work, and made the whole process very easy. I’m satisfied with my new car and the customer service I received from Jack :)
Maddie Griffiths 7th Mar 2023
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Excellent customer service from Ian who is new to the Basildon branch. Great contact though out the process, even when a few issues arised with the car, there was no hesitation in putting me in a temp car and getting the issues rectified & kept up to date on the situation. A very quick & pleasant service from Toomey Vauxhall Basildon, so much so the wife is now considering part exchanging her's in.
Gary Newton 4th Mar 2023
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Phoned number for Southend branch to check part availability, drove there only to find didn't have it. They explained call must have overflowed to Basildon branch who had the part but they didn't tell me that. Maybe their system doesn't tell them it's an overflow call, Toomey need to sort this a very poor customer experience UPDATE: After posting this review they reached out & have now made changes to their process to prevent this happening to others in the future. Good to see companies responding to customer issues, hence changed to 5 stars.
John Bond 2nd Mar 2023
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Cannot fault Vauxhall Toomey especially Lewis Culham from the time we first came to see our car to driving it away today was a smooth process. Lewis kept us up to date through the week . If there is a recognition scheme that Vauxhall do for your staff then you need to put Lewis at the top. Thank you Lewis !
Jenny Pyner 24th Feb 2023
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I picked up my new Nissan Duke yesterday from Toomey Motor Group, Laindon. I just want to praise the amount of care for the customer I received. Tony Hopkins, Sales Manager, always kept me informed as to when the car would be delivered and went way beyond any other car salesman I have ever dealt with. I just wish to say a big thank you to all the Staff at Toomey Nissan. I would not hesitate to recommend them to anyone wishing to buy a Nissan.
Roy Himsworth 22nd Feb 2023
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We came to Vauxhall Basildon with a view to possibly purchase a Crossland X. Lewis Culham had a friendly and professional demeanour without being pushy. We have been very pleased with the service we have received especially as it was a quick turnaround for us to be able to collect the car on short notice.
Karen Keeling 21st Feb 2023
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Took a car for a service, walked out with a new car. Was interested in a new vehicle and struck up a conversation with the service manager at Toomey who also has a keen interest in motorcycles. Hearing I may be in the market for a new car he introduced me to Zoe on the sales floor and after discussing what I was after Zoe had a word with her manager and we came to an amicable settlement on my own car and purchased a new one. Car was ready 3 days later. Great overall service especially from Zoe who took the time to listen to what I was after and kept me updated on the whole process. Couldn’t recommend them more.
Grant Weitsz 20th Feb 2023
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John the motabilty advisor at Toomey Basildon has been very helpful obtaining our new car in which after 2 years we finally managed to collect today after delays beyond there control Showed me around the car and answered any questions we may have had, would recommend anyone on the scheme to visit the BSildon branch
Lisa Bell 17th Feb 2023
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We arrived at Toomey in Basildon looking for advice as we needed to change our vehicle due to the enforced ULEZ. We spoke to Lewis Culham who we found to be be very polite and answered our enquiries to the full. From start to finish Lewis conducted himself in a most professional and curtious manner and is a credit to his profession.
Mick Gibson 26th Jan 2023
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I was looking for a used car and as I went into the showroom all the staff were very helpful and welcoming. I spoke to Zoe who told me about the cars available that met my needs. I agreed to purchase an Astra and Zoe gave me all the information and fully explained the guarantee terms. A delivery day agreed and when I went to collect the car was ready and Zoe gave me a full and thorough run through. It was excellent service all round Unfortunately there was an unforeseen problem with the car and Zoe immediately organised for the car to be booked into to the service department. I brought the car in as arranged and Kirsty checked the car in and provided a courtesy car until the problem with my car was rectified. Whilst my car was in the service department I was kept up to date with regular phone calls from Kirsty and the team. When collected the car from the service department I was given a full explanation of the work carried out. Toomey’s Vauxhall has been totally professional with way my used car purchase was handled at all times
Mike Lane 23rd Jan 2023
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Would just like to say a huge thank you to Lewis for helping me buy a new car. From start to finish the whole process took less than a week. Lewis was friendly and made me feel comfortable right from the start. Nothing was too much trouble for him. He kept me completely up to date with everything that was happening and rang me when he said he would. He even got into work half an hour earlier for me to collect the car as I couldn't do any other time. Then when there was a slight issue after collecting the car he contacted me as soon as possible, dealt with it and sorted it out straight away. From start to finish I can not fault him. Would be more than happy to purchase futures cars from him and recommend him to family and friends.
Donna Britton 23rd Dec 2022
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Ordered a new car from Toomey Basildon. John was absolutely fantastic from start to finish. Informative helpful and knowledgeable. There was a delay on delivery (a global issue not a toomey issue) John kept me informed regularly. Once the car was available John let us know and booked us in the next day. Even though he was busy he spent the time going over the car with me and even went through all of the controls. Very impressed with the service provided.
Ellie Canty 14th Nov 2022
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I have had a fantastic experience with John Tarnard he made buying a new car he went above and beyond to make sure that all my requirements were met if you need a car go to Vauxhall Toomey you will not be disappointed thank you so much John But most of all I love my new car the finish is excellent the design is beautiful and the drive is fantastic I have got a grandland x ultimate all I can say is wow one of the best cars I’ve ever owned
Diana Compton 12th Nov 2022
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Walked into the Basildon Showroom on Monday and asked John for help with the purchase of a car. I knew which one I wanted showed him the one which was in a different showroom. John got it all sorted and moved down papers done and dusted and picked it up Saturday. Extremely helpful, polite and always checking I was happy with things. True gentleman nothing was too much trouble Thank John for all your help. Deborah Cox
Deborah Cox 12th Nov 2022
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I purchased an electric van (Combo-e) from Neil Holland last week and quite frankly it was an excellent experience from start to finish, particularly meeting Neil and the great service he provides. I would have no hesitation recommending Toomey's and particularly Neil in future - regards Jason Hilton P.S. forgot to mention delighted with the Van......
Brooke Hilton 7th Nov 2022
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I recently purchased a car with Zoe. She was absolutely amazing! I recently had a bad experience with a car and had huge anxiety about purchasing another but Zoe was super understanding to my situation and tried to be as accommodating as possible. I walked in to test drive the car on Thursday and picked it up the following Thursday. I felt that Zoe listened to my requirements and met them with no questions. I will certainly be back. THANK YOU ZOE
Rhia Law 29th Oct 2022
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I have a long running brilliant relationship and customer service history with Toomey Vauxhall, previously Southend and now Basildon. I've just bought my 3rd Vauxhall, the New Grandland. Although I don't think it's as good as the Grandland X, only that its missing the extra USB and plug at the rear seats, which came in very handy on long drives with the kids in the back seat. I miss the parking sensors, but getting use the the reverse view panel, but I have to say it drives like a dream, a clean, powerful drive, and feels sophisticated. The small touches are also perfect, my new car was presented ???? under a silk cloth pulled away while being filmed! I've always wanted that! ???? The team always look after my car needs, especially John in Sales, and Kirsty in the Service centre. Cannot fault them they go above and beyond. I'm forever grateful how attentive, caring, thoughtful and friendly they are, through difficult times as well as good times. Thank you all so much.
Yves Mathurin 17th Oct 2022
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Our 4th new car from Toomey. As usual we got the same professional service from Steve at Dacia. Car as always was immaculate and ready to go. Bought a top spec Duster which is great value and comes fully loaded with equipment you would expect from cars £10000 more expensive. I can't recommend these guys enough.
Julian Thorne 15th Oct 2022
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From start to finish this was a great experience. Following a search for an automatic car to suit us on Toomey’s website where we were able to chat online and receive a followed up phone call next day. On our arrival at the Vauxhall Basildon site we were greeted by their representative Gareth Ricketts. He was friendly, knowledgeable and explained every aspect of trading in our car and buying the automatic Mokka X we had seen online. He gave us his full attention and we never felt pressurised or rushed particularly regarding special features we could sign up for so we made our own decisions. We really don’t think he could have done any more, even driving us to the nearby Post Office as the car had to be registered from disabled to Petrol with the DVLC
Hazel Broomfield 14th Oct 2022
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Our experience with Toomey Vauxhall has been positive and enjoyable. John Tarbard has always been very professional and helpful in guiding us though the process of getting our first Mobility Car. He kept us informed of the manufacturing/delivery delays and specification changes. On collection day after the paperwork was completed he talked us through and demonstrated the many features the car has, he also kindly set up my phone in the car for hands free use, and has since offered to do my wife's if required. We both thank John and Toomy Vauxhall in general for their friendly and efficent service. Kind regards from Doreen and Trevor
Trevor Clark 29th Sep 2022
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We purchased an eDispatch Citreon Van from the dealership. Gavin was very prompt to respond to our enquiry and was able to address all our questions in a forthright way. We were supported with information and details that helped make an informed decision. The whole process from test drive to purchase and walking out with the van was completed in a single visit - thanks to the quick response and action by Gavin. Delighted with the process and delighted with the after sales followup and response. Thank you ever so much for the wonderful experience.
Sheonalli Khosla Malhotra 27th Sep 2022
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Ordered my mokka e with Luca in may , got delivery last week. Lewis in the last 2 weeks has helped get my pod point installed & kept me up to date on a daily basis always a pleasure to speak too. Had my Mokka e for a few days and Lewis checked in with me to make sure I am happy with my car. Highly recommended Vauxhall Basildon.
Hussein Kiamil 25th Sep 2022
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My wife has picked her car up today and to say we are satisfied is a understatement, Lewis Culham was outstanding provided us with confidence throughout the process. We had huge issues with Ford however Lewis and the Vauxhall Toomey team have put us at ease and hand held us through the process. Amazing customer service, we will definitely be coming back in the future.
Rhys Patel 6th Sep 2022
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My sales adviser for Motability was John Tarbard at Toomey Vauxhall Basildon. He has been so helpful and understanding, he's also so knowledgeable with a vast amount of years experience. From the moment I came to enquire about cars on motability, The first car i chose the computer had some issues but he was so professional offered me lots of tea while i waited, there was a delay on this car and due to my health and needing a car more immediately, he offered me an alternative which was ready and he was so understanding about my needs and helpful in changing it over. From the moment of arranging this car, till the moment I collected it he was brilliant. He explained every bit of the process to me. Showed me all around my car. Explained every one of its features and functions and explained the way insurance, tax breakdown etc works. Couldn't be more happier with my new car or the service I have received. I hope to be a toomey vauxhall customer for many years to come.
Jk Row 6th Sep 2022
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Thank You Very Much To John Tarbard The Very Best Motability Specialist At Toomey Vauxhall Basildon Very Helpful And Polite And Giving Me All The Information And Help I Needed From When I Ordered My Brand New Vauxhall Corsa Ultimate All Through The Process To When I Picked Up My Brand New Vauxhall Corsa Ultimate Thank You Very Much John Tarbard
DENNIS SKILLING 10th Aug 2022
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I went to Vauxhall toomeys Basildon and had 2 cars to choose from. 1 at Tommeys and the other at Vauxhall Romford. In the end I chose the Romford car which had much better specs for the price. But the staff member “Jack” was great and gave me several pricing options and done his best to help me chose and almost aimed me towards his car. If it came down to the seller or if both cars were the same, Jack would have won hands down compared to the other salesman. It it went down to the car alone for my decision. Great job Jack, sorry the other car had better specs the money.
carrington mortlock 6th Aug 2022
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I'd like to thank Vicki firstly for understanding how I felt not having a car and passing on my details to the sales department. Secondly I'd like to thank Mark Duddley calling me back, for being patient with me , understanding the type of car that I wanted and guiding me through the process. Mark was professional, approachable and a credit to the sales department at Toomey Basildon. Thirdly there was Lewis ( a credit also) who again was professional and patient with me on the day I went to collect my new car. Lewis had a lot of knowledge of the car and made sure I was ok with it before I drove off. Lewis also made a follow-up call the next day. I would definitely recommend this showroom to others . I would definitely recommend this showroom to others and ask for any of two
Beverley Wrigh 3rd Aug 2022
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Was looking for a automatic car from vaxuall and Lewis Culham was our sales consultant and he was brilliant! Was so helpful finding our perfect car! Would recommend Toomey and ask for Lewis. He is friendly, helpful, listens to what you want and will find the correct car for you! Good communication via email and phone. Thankyou
Alex Virrels 28th Jul 2022
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I recently purchased a car and received brilliant customer service from John who was friendly, helpful and professional. Everything was explained clearly and progressed efficiently, including the part exchange of my existing car and John was in regular contact to keep me updated throughout the process. Really pleased with my car and the service I received - I highly recommend John and the team at Toomey Vauxhall Basildon, thank you.
Hannah G 25th Jul 2022
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Well after my first experience of getting a new car 4 years ago, I went back when my contract was up & specifically asked to speak to the same salesperson again - Lewis Culham. Luckily for me he is still working there & as before, made the whole process smooth & painless for me. Personable, patient (necessary when dealing with someone whose car knowledge is sketchy), but efficient and pleasant. Lewis I hope they're paying you enough!
Emma Bullard 15th Jun 2022
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I’ve been to many car garages before & this is by far the most relaxed experience i’ve had. Jack was easy to talk to, understanding & made it so easy & kept me updated start to finish - Was never pushy & made sure everything was set before any payment was made. Great experience would definitely come back.
Danny Baker 29th May 2022
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It was a pleasure to deal with Lewis he was very experienced in the questions that I asked and although I was buying a used car as a second run around he still offered me products that you would expect with a new car and wasn’t pushy with these but did advise what they were and the benefits of having them. Will 100% reach out to him again when the time comes to buy a new car can’t fault him at all.
james bailey 25th May 2022
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John was so very helpful throughout the process of getting my new car. From start to finish John kept me well informed with what was happening and today when I collected my Crossland he was excellent with showing me over the car. He set up everything for me which was very kind of him. I would highly recommend John and Vauxhall in every way. Thank you so much.
Y Hallman (Yvie) 23rd May 2022
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I had an absolutely brilliant experience at Toomey Vauxhall Basildon. From start to finish, it could not have been more pleasant. Jack was incredibly helpful and friendly and the whole experience of trading in my Corsa and buying a new Mokka was very enjoyable which is what you expect when buying a new car, the experience should be exciting. Thank you a thousand times to Jack and the team at Toomey Vauxhall for the help, guidance, friendliness and overall brilliant service.
Ash Price 23rd May 2022
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I whole experience with Toomeys had been an amazing experience, my salesman John was very helpful and keep me update with everything that was happening and explained in detail that was and would happen. From start to finish I was always keep informed and I would 100% tell people that this is the place to go. Many thanks to all there.
Toni McCandless -de-Moore 10th May 2022
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We recently bought our car off Rob. We had a list of requirements we wanted in a car and he actually listened to what we wanted and gave us honest answers / advice. He was very friendly and welcoming and wasn't at all pushy. We walked away happy with our choice of car . I also received a follow up call from him about a week later just to see how we were getting on and if there where any questions about the car a nice personal touch to make sure all was OK and to make you feel a valued customer
Leanne Winterford 30th Apr 2022
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Wow just want to thank Rob for such a easy and pain free experience. From start to finish Rob gave us a quality service. As one of those difficult customers, I didn’t have a clue what I wanted, but thanks to Rob’s advice and guidance, this decision was made really easy. Definitely be coming back for future vehicles. Thanks again
claire brown 15th Apr 2022
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I was not cold calling when visiting the show room. I had already been made aware of what Toomeys were. I have a habit of going on instinct when buying cars and knowing when an engine is working well also helps. Even so to anyone visiting this establishment for the first time having no real knowledge of what cars do and how they can be Trojan horses. You will not be entering the lions den here. The process that you go through may seem overwhelming but it is a process done properly and with the intention of protecting the customer and the company. The efficient way the process is done removes all worry if you have no idea how things work. As regards the car itself a pleasure to drive. When arriving you will be treated to excellent service by whoever approaches you. I was attended to by Luca. I am very familiar with companies offering customer service Luca was more than the sum of the parts others cannot reach. I would recommend him to anyone who is experienced in buying or selling their car or not you are in absolutely safe hands. I am also confident enough to return to have the service done even though we are based in London. Well done Toomeys.
Frank Sheppard 11th Apr 2022
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It was a first time for me buying a new car, and was extremely happy with my experience, Luca Berti was extremely polite, very helpful, overall a lovely young man he explained everything clearly, there was no pressure to get the extras that you can have with the car but talked me through them I ended up with the gap insurance and safeguard because there was no pressure I had time to think about my decisions etc love my car thankyou Luca
Sam Borg 8th Apr 2022
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From the moment we walked into the show room we felt so comfortable, John Tarbard introduced himself and asked if we was ok, he was so helpful, listened to what we required, we would highly recommend using John again, he kept us up to date with the process of the car, regularly, the car is perfect thank you John
Tina Harris 1st Apr 2022
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Had a perfect experience with Vauxhall! I was looked after by Lewis and he was very informative and helped me sort my finance out really easily and found a perfect deal for me on a brand new corsa! Gave perfect advice and was very honest. Will definitely be back in the future. I would recommend him to anyone! Thanks Lewis!
sophie field 30th Mar 2022
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Purchased a car at the beginning of this month and cannot recommend the salesman enough. Rob was patient and understanding, listening to my financial status and going above and beyond to get me the best car under my budget. Regular contact throughout the purchase of my car to keep me up to date with the progress
Lord Lokkum 28th Feb 2022
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Ordered motability car in april but due to chip issues and fire at warehouse that makes chip ????♀️ and covid i finally collected my car 2 days ago. I ordered as blk and wen it came in with white roof i wasn't keen....however its growing on me. John the rep that dealt with it all for the last 4/5 months was excellent and kept me informed the whole way through. Went through everything in the car on the mornin of collection and all paperwork and payment were done quickly and with no issues...will b bk in 3yrs and hope John is still there!!!
Sue Collin 12th Feb 2022
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I turned up unannounced to test drive a used car and from that moment on everything was so straightforward and easy. Lewis kept me informed throughout and didn’t rush through the process of purchasing the new car and part exchanging my old one / helping me with all the paperwork needed and then once giving me the keys explaining how the car worked and connecting my phone to it etc As I say, nothing was any trouble and I would recommend Toomey for buying a car from.
Julie Kelly 1st Feb 2022
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Just want to give a huge thanks to the lovely woman who was working on the parts department this morning (24/1/22) excellent customer service also very polite . At first my part which was ordered could not be found but she done her very best to find it and in the end she did . I’m sure pretty sure other companies would of gave up after 5 minutes and told us to come back another time or something but she didn’t . Very dedicated person to please the customer . I’m not sure what her name was but she definitely deserves credit for this .
A q 24th Jan 2022
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I cannot rate Neil, Mark and all at Toomey Vauxhall highly enough. We made the trip down from Leeds to view a vehicle and we are so pleased that we did. From my initial phone call to the vehicle being delivered to us in Leeds this morning, the whole process has been faultless. Nothing was too much trouble, every email, phone call and question was answered quickly. We had to have certain things changed on the vehicle before delivery, and it was all done without question. Cannot recommend highly enough - we will certainly make a trip down here for another vehicle
Amy Smith 18th Jan 2022
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Brilliant service! John helped and listened to us with deciding what kind of car we would like. No pressure and honest from the start. Me and my husband were very happy with how he kept us up to date with the delivery of the car with regular phone calls and if we needed any questions answering he was happy to answer them. Would definitely use Toomey Vauxhall again and would recommend them to family and friends.
Keeley Garrett 2nd Jan 2022
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Recently purchased a vehicle from here and Rob who was my salesman was extremely attentive and helpful. Recently had a baby so he was more than helpful with assisting me in what my requirements were for a vehicle. Highly recommended, and ask for Rob. Friendly and welcoming and definitely makes sure you’re happy with the car and service provided.
Natalie Hickmore 18th Dec 2021
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We were desperately in need of a car and the folks at Toomey Vauxhall in Basildon made it happen for us! We had a very pleasant experience right from the junior sales executive who showed us around to Rob Yeldham who handled our case. What I liked about Rob is that he is a very detail oriented person who will take all the time required to explain and clarify things to you. In current times where the waiting period for new cars are 3 to 6 months.. we were fortunate enough to get a new electric car (corsa griffin) in 3 to 4 days. Rob also went the extra mile to make available a courtesy car while we waited for the delivery of the new one. Overall it's been a wonderful experience - Thank you Rob and thank you Toomey Vauxhall!
Sandhya G 13th Dec 2021
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I am on the Motability scheme and have just entered into a new 3 year lease on a Vauxhall Vivaro e life. The salesperson (John Tarberd) was brilliant, he rang me every week with updates of the progress of the order. I cannot have wished for a better salesperson. Any queries I had he was always able to answer them for me, or if he didn’t have the answers he would go away and find out for me. He is an absolute credit to the Toomey Basildon Team. It was such a pleasure to work with him and certainly made the transaction very stress free. I can’t thank him enough. Xxx
Tracey Tozer 13th Nov 2021
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Great experience. It was my first time buys a car from a showroom & I was not disappointed. I would highly recommend Frazer to help you find your dream car! He asked all the right questions & set me up with the perfect ride! I felt as if I was talking to a friend the whole experience. I would most definitely buy another car from them, especially Frazer!
Shani Hylton 8th Nov 2021
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I have just got my third Corsa, the last two being From Toomey Vauxhall at Basildon and I have had such excellent service once again. I dealt with Rob who led me through all of the details . He went above and beyond to help me get my new car which I am so pleased with. A big thank you to Rob and Toomey Vauxhall
Diane Hellier 8th Nov 2021
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Fantastic service from start to finish. Only popped in to get a quote on a car and was shocked to find they had what i wanted available. There are literally no other cars available for months due to shortage issues on all manufacturers. Ordered the car from Lewis who was very friendly and happy. Lots of comms to keep me updated. Fantastic handover and Lewis made sure i knew where everything i needed was on the car, following covid protocols all the time. Would definately return when im due to change my car
collette gray 3rd Nov 2021
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Wow!!! I have just purchased a Vauxhall Crossland which I am absolutely thrilled with. A big thank to Rob Yeldham at Toomey Basildon who delivered exellent Customer Service. He kept me updated every step of the way and made me feel a valued customer. I will definitely come back to Rob when I upgrade my car again. Rob you are an asset to Toomey, well done and thank you so much.
Dawn Piniewska 22nd Oct 2021
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We popped to Toomey Basildon on Sunday to look at a Vauxhall Mokka we had seen on line. We were met outside by Rob Yeldham and told him what we were after which had already been sold ???? We then told Rob our budget and I asked if there is a list I could go on so when a car comes in within my budget would they call me. He said yes and invited us into the showroom to look on the computer. Cutting a long story short we found our dream car that day. Rob was amazing not your typical cliche salesman, not pushy at all and just very pleasant. I would definitely recommend a visit to Toomey Basildon. Jayne - happy Mokka X owner ????????
Jayne Stanley 20th Oct 2021
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Thanks to John on parts desk. Very helpful service. He helped to locate 3 vauxhall gasket o rings for me when another garage (nearer to me) couldn't be bothered because the sale would only be a few pounds. Thanks to the parts desk. I will definitely go vauxhall toomey first in future. Regards Simon
Simon Reed 16th Oct 2021
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Lewis at Vauxhall is amazing! Very welcoming and took the time to look at all options. Kept me informed with every bit of information and was able to answer any questions I had. Didn’t feel rushed at all and wasn’t pressured in to making a decision. Good communication throughout the whole process and so glad I chose to go with Vauxhall. Thank you for all your help Lewis.
Laura Hill 28th Sep 2021
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I visited last week to look into my options for buying a new Corsa. I was helped by Ame who was absolutely wonderful! Not only did she answer my million questions but she found me an amazing deal on a car better than the one I had initially come in to look at. My first appointment was on a Saturday and by the following Thursday I drove away in my swish new Corsa SRI. I am very grateful for the excellent service I received and continue to recieve when I have questions about my new car.
Maria Taylor 11th May 2021
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Just picked up my motability car from Lewis today and have to say from start to finish the process has been painless,Lewis kepted us very well informed and every question we asked we was given a full answer,not like some of the showrooms we went to near by that just wanted you in and out of the door as fast as they could as it was all about the sale, It was more about us and what we needed the car for and to get things right for us at Toomey's.Thankyou Lewis for making this as easy as it could be for us.
MARK GREEN 21st Apr 2021
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Just purchased my second van from Toomey Motor Group. Everything was faultless, from the initial discussion around my requirements to the hand over of the new van, Neil could not have been more helpful. Great service from all the staff that I dealt with during the collection process I would not hesitate to go back to order another van in due course
Dave Verney 18th Mar 2021
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Absolute pleasure to do business with start to finish, the purchase was fair and made straight forward and simple and our new car was delivered on time in great condition to us in Dorset, special mention to Ame who was fantastic and efficient and also Simon the sales manager who took our initial sales call, good people to deal with, I would recommend and buy from Toomey Basildon in the future,thanks guys! ????????
Steven Goodhew 15th Feb 2021
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I had the best customer service ever from Ame, she was polite, attentive and lovely over the phone and in person. My knowledge of cars is really poor and she helped me to understand each detail there was and made the process so easy. I now have a brand spanking new car and it's all thanks to Ame! :) If you want a car from Vauxhall, she's the person to talk to, what a star!
Sam Marzetti 12th Feb 2021
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Bought 2 vans from vauxhall and if it wasn't for Neil this wouldn't be such a positive comment, very helpful person and sorted out a very good van for me very pleased in the end and would definitely come back Neil was very honest and helpful even past giving me the keys great salesman and very helpful couldn't be happier
Oliver Hunt 3rd Feb 2021
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Had a very pleasant experience at Toomey Vauxhall Basildon where I was looked after by Ame. Ame spent in excess of 2 hours with me where she first got an idea of exactly what it what that I was looking for, before showing me around all the vehicles on site that she felt matched my needs and available budget before finally sitting me down and talking me through all of the forms that I needed to complete in order to get the ball rolling with my new car. Just a few days after visiting for the first time I was picking up my new car! Very pleased with the service received.
James Offord 2nd Nov 2020
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Had no issue submitting a 5* review, the service we received from Neil Holland @ Vauxhall Toomey in Basildon was absolutely fantastic. Neil worked with us until we found a deal that worked. We are setting up a new business and Neil showed great attention to detail and care what we needed at the price we needed it at. On top of that Neil was friendly and very respectful of Covid-19 regulations. He really couldn't have helped us more!
Tor Wright 29th Oct 2020
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Brilliant service and very impressed! Dealt with Mark Mooney for getting my new car, he has been very helpful and provided brilliant customer service for getting my new Vauxhall. He went over and above what is required and ensured I was getting the best car and deal that I possibly could for what I wanted! I've never had a Vauxhall before so definitely will be going back. I'm very excited and looking forward to getting my new car!
Jake Wood 21st Oct 2020
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Just purchased our first Crew van off Neil at Toomey Basildon, from the first initial contact to the collection, the communication was excellent, good old fashioned service which is rare to find these days, nothing was too much. Excellent Van that the kids love it, great deal. If you are on the market for a van or car go see Neil. Thanks
Christopher Peters 20th Oct 2020
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A well deserved 5 star review, especially for the service dept and a particular mention for Shannon and Matt on the service desk. I manage a large fleet and deal with numerous service departments, so I always like to praise those who deserve it! From booking it in on the phone, to collecting it once the work had been done, the service was excellent and I look forward to seeing you again soon.
Sam Barnard 8th Oct 2020
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Very pleased with the service that I received from Toomey Vauxhall in Basildon. An easy process in buying a new car and the salesman Frazer Pritlove did a good job. He wasn't pushy or flash, he explained everything in a concise and clear way. He was able to get the car we we wanted at the right price and in great time (3 days!).
James Watson 5th Oct 2020
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Staff are always friendly & helpful. If you have to wait while work is being done, they try to get it done as quickly as possible & they keep you updatedon progress throughout. Place is clean, no drinks available due to covid, seats are limited as some are not 2m apart, face masks must be worn but toilets are open & there is a garage next door if you want to buy a drink or snack.
amanda pearce 30th Sep 2020
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Thank you so much to Lewis Culham for helping me to purchase my gorgeous new 2020 Corsa! Been out driving around today and it’s fab! Lewis helped me back in 2017 when I got my Adam, and it was great that he was there again to help me this time round. Definitely recommend Toomey Vauxhall Basildon! ????
Natalie Moore 29th Sep 2020
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I have been a customer of Vauxhall for 5 years now and they have never let me down. their customer care is above and beyond, especially Frazer who whilst doing the hand over for my new car has helped me out so much. Any problems and issues that I’ve had was dealt with straight away. I would highly recommend to anyone looking to get a new car that you use vauxhall!!
Andrew Barrass 29th Sep 2020
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Having just bought our first car at Toomey Basildon, we could not be happier with the service provided. It was an absolute pleasure to liaise with Lewis, he was professional, patient and prompt. We had all our questions answered and the process was made easy and clear. Lewis kindly guided us through the whole experience and helped us sort out our administrative issues with the finances. Overall, we can wholeheartedly recommend Toomey Motors and will gladly return for our next car.
Csaba Gabriel Mikehazi 25th Jul 2020
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I would just like to say a massive thank you to Neil (Vauxhall van man) for all his help in my recent purchase of my van. It was a simple and easy process from part exchanging my car through to the pick up. I would recommend Toomey Vauxhall to all. Fantastic customer service. Thank you to all at Vauxhall
Ricky Simpson 7th Jul 2020
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I bought my very first car at the beginning of the month and must say that it was a pleasant experience. Everyone I dealt with in the process was friendly and professional. I have to give the biggest thanks and recommendation to Lukas he guided me through the entire process and made buying a car an easy and comfortable process. He kept in touch and updated me everyday in regards to the stage everything was at, he went above and beyond and I just can't thank him enough. If you are looking to get a new car then I can highly recommend coming here.
Steve Etchi 10th Mar 2020
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Once again recieved a 5 star service from Toomey Basildon. Our contact sales executive (more like a friend) Lewis Culham once again came up trumps for us. Within a week of Lewis contacting us with a vehicle that he thought would be ideal for us, we drove it off the forecourt today extremely Happy. Always a pleasure to deal with Toomey Basildon and would always reccomend them to friends and family.
Mark Collyer 9th Mar 2020
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Went to test drive a Nissan quashqai, the staff made me and my friend very welcome, offered a drink while we waited for a salesman and vehicle. Unlike many showrooms the salesman was not pushy and answered all my questions easily. I'm on motability and we did the paperwork there and then even though I was not due to order new car for 3 weeks. I would certainly recommend Toomey Nissan to buy a car from.
BOB Maslin 21st Feb 2020
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I bought my MG electric car from Toomey last month and couldn't be more pleased with it. I now pay around 4p a mile as against 20p for my old Ford Kuga (actually a new Ford Kuga). I can't recommend the MG high enough. We are all going to be driving electric cars in the next few years anyway, so why not start now?
James Knights 15th Feb 2020
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I have had to use the Peugeot parts department a number of times, for tyres, windscreen wipers, also a rear light cluster. I am amazed that the prices are some of the cheapest around. On each visit I have found that the staff are friendly, willing to help. Just to add. The gentleman who I purchased the tyres from in parts was a star, he went above and beyond to make sure that I had the particular tyres for my Citroen Dispatch van. Great staff are fundamental to a business’s success. Good job and Merry Christmas to all
Antony Cloughly 19th Dec 2019
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Just purchased our 3rd Mokka from Lewis at Toomey Vauxhall. From expressing interest to point of sale found the whole experience both professional and extremely courteous. Lewis was so helpful throughout and would recommend anyone thinking of upgrade to pop in and chat with these "can do" people. Happy to give them 5 stars.
roy barlex 14th Nov 2019
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Saw a car advertised with Basildon Toomey, a 2017 Vauxhall Insignia. Went for a look after making an appointment and was met by Lewis Culham, one of their sales execs. Really friendly knowledgable guy, who was happy to explain all the details of the car, took the test drive offered, but never felt under any pressure to buy. Got a trade-in price where they matched my quote from 'We buy any car'. I'm very happy with Vauxhall cars and I am very happy with the Insignia which I bought. Toomey refurbished a wheel and supplied new mats. Lewis followed up for feedback after I bought the car. I couldn't recommend them any higher. I've always been happy with Toomey for servicing and will continue to use them. Thanks Toomey Basildon, and thanks Lewis. Highly recommended!
Chris Simmonds 28th Oct 2019
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Natalie in the service department at Toomeys Basildon was really helpful and went out of her way to keep me updated. After having problems with head office(customer care centre), there was a lot of updates and Natalie was great at relaying these to me and keeping me informed even when she didn't have any new updates. Vauxhalls head office customer care is another story though...
Kirsty allingham 14th Oct 2019
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I orginially went to view a car that I saw online but unfortunately it had been sold. Ashley was quick to help out and found me a different car that was pretty much exactly the same as the one I wanted. He was very clear when explaining everything, was patient with us when we didn't understand and answered all our questions clearly. Within the week everything had been sorted and I had my new car and it's amazing!! Ashley kept me informed with everything going on so I didn't feel left out the loop. I never felt pressured to get the car, he was easy to talk to and was very helpful. I would recommend him to anyone. Thank you for all the help!
Tasha Coppin 22nd May 2019
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Was dealt with my Lukas who was fantastic from the onset. Was initially browsing on the day but Lukas was so helpful, non pushy, explained everything in great detail that I decided to purchase a new car on the same day. I was kept up to date at all times by Lukas and he was an absolute pleasure to deal with. Very pleasant personality. I now have my new 19 plate and am really pleased. I would not hesitate to recommend Lukas to anybody looking to purchase a new car. Thank you so much. Top Man.
Gary Abela 13th Mar 2019
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Changed our mobility car over. John was very informative about all the cars available. He keep us informed of what was going on, as we were unlucky to get caught during the car shortage. When the car turned up, John took the time to walk me through every thing from tuning the radio to how many ways you can open the boot. (3). Great experience, would use toomey again.
John Fleming 1st Mar 2019
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The basildon vauxhall toomey dealership is the best. They are very helpful and they get you . The service team will help you with your car, van & get you on your way I have just popped down to Toomey Vauxhall Basildon to have a problem sorted out. The Service Advisor: Keith T homson & Technician : Bobby Winzar helped me with the car problem thank you both very much. They were very professional. So every body can on down to Toomey Vauxhall Basildon & take a good long look at the new Griffin Vauxhall range. Thank you Toomey Basildon.
Paul Griffin 15th Nov 2018
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**UPDATE** After my original review of one star, the dealership have sincerely apologised and rectified any previous complaints. It's fair to say that if brought to their attention, they are quick to resolve any issues and are prepared to go the extra mile to ensure the customer is fully satisfied. Although I can't disregard my initial impression, I can say that in the end I was impressed with how my issues were resolved, communication and hand over. I could now be tempted to return. **ORIGINAL REVIEW** Will not be a returning customer. My family have been a customer of this dealership for years and my current experience is the nail in the coffin, so to speak. We ordered a car in June, paid a deposit with the expectation of delivery early September. We're now in the middle of October and I've called the dealership for updates on my order and I've been passed around to various members of staff who have no idea on the status of my order. Multiple promises for a call back, still nothing. Eventually spoke to a manager who couldn't careless that they hadn't made any contact with us and was promised a call with an update by the weekend. Still waiting. I'm now not wasting my time phoning them and instead will be cancelling my order and going elsewhere. What a joke. 4 months for 1 update which I've had to chase. I see the dealership still haven't improved its customer service following my last complaint a few years ago. As that was resolved to our satisfaction I decided to give them another try years later, but no improvement. Avoid like the plague. Awful service.
Chantelle 25th Oct 2018
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Bought secondhand Citroen C4 Exclusive. Told them tyres need changing, mot wanted for 12 months, Got neither but went away for week to Cornwall next day so would sort when back. Whilst in Cornwall front o/s tyre kept deflating. Went to a garage who checked all tyres 3 of which were illegal and other was on its last legs. 2 mechanics said the car should not have been sold with such dangerous tyres. Decided to have them all changed for our own safety. On return, Toomey salesman said he "didn't recall saying anything" when I went back. Didn't go well for a number of other problems either, which I won't go into. Needless to say, wont be going back to buy from Toomey. Anyone buying secondhand from them should thoroughly check everything about the vehicle, or get an expert check. And I suggest record everything you are told otherwise it will be denied at a later date.
Jonco 23rd Apr 2018
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I have just purchased a new Vauxhall vivaro from Vauxhall Basildon this will be my fourth van from Toomey’s from quote to hand over Neil Holland gave a 100% service & advice along with Simon bray sale manager who was very helpful when Neil was unavailable a very friendly service from start to finish as always
tony kingham 14th Mar 2018
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Greeted on arrival. No immediate pressure, asked us to call them if needed. After looking around we spoke to mohamad, sat down with him and asked us what we were looking for, car, budgets etc. There was no horrible hard core sales talk. Found us the right car, and within our budget. Very nice guy. Recommended. Thanks
clifford charlesworth 16th Jan 2018
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Many thanks to Richard Webster of Toomey Vauxhall Basildon for the excellent service help and advice with choosing our new van. The whole process was painless and we are delighted with our new Vivaro. As a small business it fits our needs perfectly. RetracX Blinds once again would like to thank everyone with getting our business on the road. Any Blinds, Shutters, Awnings or Canopies required you can view our website call us or look us up on Facebook or Instagram. Tony and John Carter.
Anthony Carter 14th Jun 2017
About Toomey Vauxhall Basildon
At Toomey Vauxhall Basildon you will find the full range of new Vauxhall models and a dedicated servicing and parts centre.
Located on West Mayne to the west of Basildon, we are within walking distance of Laindon Train Station and around the corner from Victoria Park. Conveniently located close to the A127 and M25, we are less than half an hour’s drive from Brentwood and Romford. To find us, exit the A127 at the Dunton Wayletts junction towards West Mayne. We are located a mile down the road on your left.
The entire collection of new Vauxhall models is available to view at the Vauxhall Toomey showrooms in Basildon. You can also explore the Approved Used vehicles that we have for sale, all of which have been checked and tested by our technicians.
Our aftersales servicing and parts centre is operated from the Basildon showroom. We can take care of any maintenance and repairs of your vehicle using advanced equipment and official Vauxhall parts.
To book an appointment for your vehicle with our servicing and parts centres, or to find out more about our new and used cars, call us directly.
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